Industry scheme
The Direct Debit Guarantee
The Guarantee applies to every Direct Debit you set up — including the one collected by MetLife for your ChildShield plan.
Your protection
- This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
- If there are any changes to the amount, date or frequency of your Direct Debit, MetLife will notify you 10 working days in advance of your account being debited, or as otherwise agreed. If you request MetLife to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
- If an error is made in the payment of your Direct Debit, by MetLife or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
- If you receive a refund you are not entitled to, you must pay it back when MetLife asks you to.
- You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
The Direct Debit Guarantee is an industry-wide scheme run by Bacs. You can read more on the official Bacs website at directdebit.co.uk.